At Harris Paint Store, we take as much pride in our customer service as we do in our premium painting supplies. We understand that sometimes a product might not meet your expectations, whether you’re a professional decorator or a DIY enthusiast. That’s why we’ve created a straightforward returns and exchanges process to ensure your complete satisfaction.

Returns & Exchanges Timeframe

We accept returns and exchanges within 15 days of you receiving your order. This gives you ample time to inspect your products and ensure they meet your project requirements.

Return Conditions

To be eligible for a return or exchange, your item must be:

  • In its original, unopened packaging
  • In the same condition as when you received it
  • Accompanied by the original receipt or proof of purchase
Non-Returnable Items: For safety and hygiene reasons, we cannot accept returns on the following products:
  • Opened paint containers (Emulsion Paints, Exterior Paints, Interior Paints, etc.)
  • Used Decorating Tools (Paint Brushes, Paint Rollers, Knives & Scrapers)
  • Opened specialist products (Spray Paints, Varnish, Decking Treatment)
  • Electrical items that have been removed from packaging (Electric Paint Sprayers)

Return & Exchange Process

Follow these simple steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Authorization: We will respond within 2 business days with a Return Authorization Number and instructions.
  3. Package Your Items: Securely package the items you’re returning, including all original packaging and documentation.
  4. Ship Your Return: Send your package to our address (provided in our authorization email). We recommend using a trackable shipping service.
  5. Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund or exchange.

Refund Timeline & Method

Once your return is approved:

  • Refund Processing Time: 3-5 business days after we receive your returned items
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return/Exchange Request Template

Copy and paste the template below into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Harris Paint Store Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange: [List items with quantities]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund/Exchange for specific product]

I confirm that the items are in their original condition and packaging.

Thank you for your assistance.

Sincerely,
[Your Full Name]
[Your Phone Number]

Need Help?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]

Address: Harris Paint Store, 59 Regent St, Cambridge, GB CB7Z 6MI

We typically respond within 1-2 business days, consistent with our order processing standards.

Thank you for choosing Harris Paint Store for your painting needs. We’re committed to ensuring your satisfaction with both our products and service.