Last Updated: 20 May 2024

At Harris Paint Store, we are committed to protecting your privacy and ensuring the security of your personal information. Just as we take pride in providing high-quality painting supplies—from Interior Paints and Exterior Paints to Paint Brushes and Electric Paint Sprayers—we apply the same dedication to safeguarding your data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website buypaintsale.com or make a purchase from us.

By using our website, you agree to the practices described in this policy. If you have any questions, please contact us at [email protected].

1. Information We Collect

We collect information to provide you with a seamless shopping experience, process your orders efficiently, and improve our services. The types of data we collect include:

  • Personal Information: When you place an order or create an account, we collect details such as your name, email address, shipping address (e.g., 59 Regent St, Cambridge, GB CB7Z 6MI), and payment information (e.g., credit card details processed via encrypted methods).
  • Transaction Data: We record details of your purchases, including products like Emulsion Paints, Furniture Paints, or Decorating Tools, order value, and payment method (e.g., Visa, MasterCard, JCB, or PayPal).
  • Technical Information: We automatically collect data such as your IP address, browser type, and device information to enhance website functionality and security.
  • Cookies and Tracking Data: We use cookies to remember your preferences, analyse site traffic, and personalise your experience. For more details, see Section 5.
  • Communication Data: If you contact our customer service team, we may keep records of your queries and responses.

2. How We Use Your Information

Your data helps us deliver a reliable and efficient service, tailored to the needs of both professional decorators and DIY enthusiasts. We use your information for:

  • Order Processing: To fulfil your orders, including payment processing, shipping (e.g., same-day dispatch for orders before 2:00 PM GMT), and handling returns.
  • Customer Support: To respond to your inquiries and provide assistance with products like Spray Paints or Primer Paints.
  • Website Improvement: To analyse how users interact with our site and enhance its performance, ensuring it meets the demands of our global audience (excluding Asia and select remote regions).
  • Marketing and Communications: With your consent, we may send you updates on new products, promotions, or painting tips. You can opt out at any time.
  • Security and Fraud Prevention: To verify transactions and protect against unauthorized activities, mirroring the durability of our Exterior Paints in harsh conditions.

3. Sharing and Disclosure of Information

We value your trust and do not sell your personal data. However, we may share information in the following circumstances:

  • Service Providers: We work with trusted third parties, such as payment processors (e.g., PayPal) and shipping carriers, to complete your orders. These partners are contractually obligated to protect your data.
  • Legal Compliance: We may disclose information if required by law, such as to comply with regulations in the United Kingdom or other applicable jurisdictions.
  • Business Transfers: In the event of a merger or sale of Harris Paint Store, customer data may be transferred to the new entity, with notice provided.

We do not share your data with third parties for their marketing purposes without your explicit consent.

4. Data Storage and Security

We take the security of your information as seriously as we do the quality of our Varnish or Garden Furniture Paint. Your data is stored securely and handled with care:

  • Storage Locations: Data is stored on servers located in the UK and other regions compliant with data protection laws.
  • Security Measures: We implement industry-standard encryption, secure socket layer (SSL) technology, and regular security assessments to protect your data from unauthorized access.
  • Retention Period: We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Please note that while we strive to protect your data, no online transmission is 100% secure. We encourage you to use strong passwords and keep your login details confidential.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

  • What Are Cookies? Cookies are small files stored on your device that help us remember your preferences, such as items in your cart or language settings.
  • How We Use Cookies: We use cookies for site analytics, personalisation, and advertising. For example, they may help us recommend Floor Paints based on your previous visits.
  • Managing Cookies: You can control cookie settings through your browser. However, disabling cookies may limit certain features of our website.

By using our site, you consent to our use of cookies in accordance with this policy.

6. Your Rights

You have rights regarding your personal data, under laws such as the UK GDPR:

  • Access and Correction: You can request access to your data or ask us to update inaccuracies.
  • Deletion: You may ask us to delete your personal information, subject to legal obligations.
  • Opt-Out: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails.
  • Data Portability: You have the right to receive your data in a machine-readable format.

To exercise these rights, contact us at [email protected]. We will respond within 30 days, consistent with our commitment to customer service.

7. International Data Transfers

As we serve customers worldwide (excluding Asia and select remote regions), your data may be processed outside your country of residence. We ensure that such transfers comply with data protection laws and are protected by appropriate safeguards, such as standard contractual clauses.

8. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on our website, with the effective date noted at the top. We encourage you to review this policy regularly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us. We’re here to help, whether you’re a professional decorator or a DIY enthusiast working on your next project.

Email: [email protected]

Address: Harris Paint Store, 59 Regent St, Cambridge, GB CB7Z 6MI

Thank you for trusting Harris Paint Store with your painting needs and your privacy. We appreciate your business and look forward to helping you transform your space with our premium products.