About Our Store

What types of customers does Harris Paint Store serve?
We cater to both professional decorators working on commercial projects and DIY enthusiasts transforming their homes. Our product range is designed to meet the needs of anyone looking for quality painting supplies, from interior decorators to garden furniture restorers.
What makes your paint products special?
Our paints are carefully selected for their quality and performance. We offer specialized formulations including exterior paints designed to withstand weather conditions, furniture paints with durable finishes, and specialist paints for unique surfaces. Our emulsion paints provide excellent coverage while our varnishes offer superior protection.

Product Information

What types of paint do you offer?
We provide a comprehensive range including:
  • Interior and exterior paints
  • Emulsion paints for walls and ceilings
  • Specialist paints for floors, furniture, and fences
  • Spray paints for detailed work
  • Primer paints for surface preparation
  • Varnish for wood protection
Do you offer painting tools and equipment?
Yes, we provide a full selection of painting tools including:
  • Paint brushes and rollers
  • Electric paint sprayers
  • Knives and scrapers
  • Scuttles, kits, and trays
  • Various decorating tools
Are your paints suitable for outdoor use?
Absolutely. We offer dedicated exterior paints, fence paints, and garden furniture paints specifically formulated to withstand outdoor conditions while maintaining their colour and protective qualities.

Ordering & Payment

What payment methods do you accept?
We accept the following payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
How long does order processing take?
Orders are processed within 1-2 business days (Monday to Friday, excluding UK bank holidays). Orders placed before 2:00 PM GMT are processed the same day. We may contact you to verify order details for security purposes.
Is my payment information secure?
Yes, we take security seriously. We use industry-standard encryption and may contact you to verify order details to prevent fraudulent transactions.

Delivery & Shipping

Where do you deliver?
We ship worldwide, excluding Asia and select remote regions. Please note that delivery times are estimates and may be affected by factors beyond our control, including customs processing and local delivery services.
What are your shipping options?
We offer two main shipping options:
  • Standard Shipping (£12.95): Via DHL or FedEx, delivered within 10-15 business days after dispatch with tracking included
  • Free Shipping: Available for orders of £50 or more, delivered via EMS within 15-25 business days after dispatch with tracking available
Are there any shipping restrictions?
Some paint products may have shipping restrictions to certain countries due to local regulations. Customers are responsible for any customs fees, taxes, or import duties imposed by their country.
How can I track my order?
We provide comprehensive tracking:
  • Order confirmation email sent immediately after purchase
  • Dispatch notification with tracking number (where available)
  • Regular updates on your order status
  • Direct carrier tracking links provided

Returns & Exchanges

What is your return policy?
We offer a 15-day return period from the date of receipt. Items must be unopened and in their original packaging. To initiate a return, please contact our customer service team. Customers are responsible for return shipping costs.
Can I return opened paint products?
For health and safety reasons, we cannot accept returns on opened paint products unless they are faulty. If you receive a faulty product, please contact our customer service team immediately.
What if I receive damaged or incorrect items?
If you receive damaged or incorrect items, please contact our customer service team within 15 days of receipt. We will work with you to resolve the issue promptly.

Need Further Assistance?

Our customer service team is here to help with any questions or concerns about your order, delivery, or our products.

Email: [email protected]

Address: 59 Regent St, Cambridge, GB CB7Z 6MI

We typically respond within 24 hours during business days.

Thank you for choosing Harris Paint Store for your painting needs. We appreciate your business and look forward to helping you transform your space with our premium painting solutions.